Fort Mill Ford Mission Statement
To provide our customers, guests, employees and community with a commitment of excellence in everything we sell, service and say!
THE PEOPLE:
No matter
whether you shop for a new car in Maine or Alaska the vehicles are all the
same, what really makes the difference is the people. Every day at Fort Mill Ford we recommit
ourselves to providing quality sales and quality service given by the best
trained automotive professionals in the Carolinas. CLICK HERE to meet our
staff.
AWARDS:
Thanks to the
hard work of our outstanding employees and with the support of our customers we
have won numerous awards.
Our service
facility has been awarded #1 in customer satisfaction for two years in a row.
That would be a insignificant accomplishment if it was for a small geographical
area however this award covers all the Ford Dealers in both North and South
Carolina. Our service center was also recognized with the Ford " Fix It
Right The First Time" award for 2010. This award is granted for the fewest
return service visits to correct a problem and timeliness of service. Every
member of our service team is Ford Certified and many of them Ford Master
Certified in multiple areas of expertise.
Our Sales
Consultants have achieved some of the highest score in customer satisfaction.
In 2010 our average CSI score was a 94.2% and that was 8 points above the zone.
In April 2011 we achieved a 99.5% customer satisfaction score. All
of our Sales Consultants are Master Certified in the Ford product line-up. Many
consultants are Level 3-4 Master Certified demonstrating their commitment to
providing our customers with the best purchase experience.
Fort Mill
Ford is a Better Business Bureau accredited business with an A+ rating since
1995.
We are members of Lake Wylie Chamber of Commerce, York County Chamber of
Commerce and York County Better Business Bureau.
THE DEALS:
We know that
purchasing a new vehicle can be one of the most expensive items a person
purchases during their lifetime and we also know that money doesn't grow on
trees. That is why every month at
FortMillFord.com we post hot deals on our New and Pre-owned Inventory. DON'T WAIT BECAUSE THE DEALS USUALLY DON'T
LAST LONG! CLICK HERE TO CHECK OUT THIS
MONTHS FORD DEALS!
THE COMMUNITY:
FORT MILL FORD WELCOMES SC GUARD BATTALION HOME--The 178th Engineering Battalion
of the SC National Guard recently returned to Rock Hill after a 14-month
deployment to Afghanistan and enjoyed a huge homecoming at the local armory.
Fort Mill Ford associates adopted the 178th and the soldiers' families that
formed the Family Readiness Group. Sergeant Major Bill Rouse of the battalion
regularly phones his family and sought items in short supply for civilians in
Afghanistan. These included coats, shoes, toys, school supplies and
blankets.
Dealership associates participated in the statewide campaign that
shipped more than 300 boxes of needed items to Afghanistan. Staff at Fort Mill
Ford also supported the family group at home. In addition to donations that
kept the local food pantry well stocked, staffers provided meals for the 178th
member families, supplied postage for letters, child care and sent toiletries
and 150 boxes of Girl Scout Cookies to the deployed soldiers.
FORT MILL FORD ALSO SPONSORS - Cub Scouts Pinewood Derby, Local Athletic
Associations, Red Cross Blood Drives (several times a year), Salvation Army
Angel Tree (The only automobile dealership in the area that participates), the
Festival golf tournament to benefit Children's Attention Home (which raised
$5000 this year) and the Tega Cay Lions Club.
When you buy
from Fort Mill Ford you will be confident that you are getting treated with the
utmost respect while getting a great deal on your next vehicle. We thank you
for these few moments of your time and for giving us the opportunity to earn
your business.
CLICK HERE to
email us or give us a call at 800-627-9051, we are waiting to help!