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Recent Reviews from Fort Mill Ford

Fort Mill Ford is part of the Sonic Automotive Group, which is trying to cleanup and streamline the car-buying process. But even more so, Fort Mill Ford's used car arm uses the Echo Park Model, a no-haggle, fair-price model that positions the dealership to compete with discount no-frills dealers such as CarMax and Carvana. I would recommend folks give them a try but do your homework. The dealership promotes that it seeks out only the prime used cars. Salesmen at other dealerships confirm this -- as do the cars on the lot at Fort Mill Ford. My wife and I test drove two of the three cars that we liked and settled on a 2019 Toyota Highlander with 16,000 miles for a price that was a few thousand dollars cheaper than we saw elsewhere. Their autos are listed cheaper than the Kelly Blue Book values for the same trim levels. My experience also debunked some myths I had read online, such as a reported inability to remove some of the extras -- 5-year interior and exterior protection packages ($495) and Identity/theft protection ($195.). Past sellers have reported issues getting those plans to work in their favor. I did in fact purchase an extended warranty for 10 years 100,000-plus miles at a negotiated fair rate. I appreciate one of the dealer's managers working with me to clear up the warranty language and documentation issues. The document heading of "Mechanical Failure Service Contract" might be dated. It might need to read the "Mechanical and Electronic Failure Service Contract." Even with the warranty, the price was cheaper than I could find elsewhere. Also, the salesman claimed to only do in-house financing and offered up a ridiculous rate despite my credit score close to 800. We got it down to an acceptable rate. And I put a chunk down to keep our payments reasonable. My minor issue was that the dealership failed to notice that the driver's side rear tire was low in pressure, causing the tire-pressure light to be on. It took the dealership folks five days to respond to this issue in an email sent a day after I took the car home. (Wow! They quickly forgot about us. I had BJ's tire add more air to the tire and it appears to be fine.) On a more positive note, the dealership, which sits in an area under heavy road constructions, did foot the bill for its service department to remove a bolt and repair a driver's side rear tire on my wife's 2004 4Runner that I used to visit the dealership. I didn't like the 90-minute wait for such a minor repair, but I get it.) Did I mention that our gentlemanly, knowledgeable, very likeable salesman -- who arranged to meet me for a 1 p.m. appointment to pick up the car was a no-show -- supposedly in some last-minute training? (I'm sure the dealership has telephones and cell phones.) So, all in all, I highly recommend this dealership. They were courteous and professional, with smiling faces everywhere. Also, another salesman jumped in to help redo my paperwork after the absentee salesperson was missing until we were about to leave. You can get a great used vehicle at Fort Mill Ford -- Toyotas, Nissans, Hondas -- for a great price. Did I mention that our gentlemanly, knowledgeable, very likable salesman -- who arranged to meet me for a 1 p.m. appointment to pick up the car was a no-show -- supposedly in some last-minute training? (I'm sure the dealership has telephones and cell phones.)

David Squires Oct 22, 2020